Contact

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties in its articles 2 section II, 8, 12, 15 and 16, the company Graphic Image S de RL de CV, with address at Carretera Tecate-Ensenada #1108 Col. El Sauzal, Ensenada Baja California, is responsible for collecting your personal data, the use that is given to them, as well as their protection; informs you of its privacy policy and deals with personal data through this notice. "The Company" informs you that your personal data will be processed and protected based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality and responsibility established in the Law.

General

1.1. Condiciones generales de utilización General conditions of use

Please read these terms and conditions of use very carefully, as they govern the use of this website. Any person who enters our website implicitly accepts the general terms and conditions of use. If you do not agree with the following terms, we recommend that you notify us of the situation to the email businesses@graphicimage.com.mx and that you do not use this website. This website contains graphics, photographs, images, sample documents, custom illustrations, text, fonts, music, software tools and other types of information (hereinafter referred to as "content") that are the property of Graphic Image.

The company may change or edit the website, including content and services, at any time and without prior notice. In order to ensure greater knowledge of your rights and duties as a user, it is recommended that you consult these terms and conditions whenever you access our website.

Graphic Image cannot guarantee that:

The creations are always unique and have no similarities and/or are not intended to be used by others;
Any designs that have been created through our content creation tools do not infringe any third party rights and/or any trademarks.

The user assumes responsibility for the use of this website in accordance with these terms and conditions and in accordance with current legislation in Mexico, particularly with regard to electronic commerce regulations. The user agrees that he will not use this website to create material that is offensive, illegal, harmful or any other type of action that violates the rights of other individuals or companies.

Graphic Image reserves the right to cancel its services to any user who violates the imposed terms and conditions. It is the full responsibility of the user to obtain the necessary authorization for the use of their texts, images or material registered by third parties. The user guarantees that he obtained the authorization and the right of use to request the production of those orders.

1.2.User Conduct

By starting to use our Website, the User agrees to:

Do not upload, download, post, email or otherwise transmit content:
1. illegal or pornographic, that induces hatred and sexual exploitation of minors, that induces dangerous practices that may cause physical, mental or moral harm to children, that is objectionable in racial, social, political, legal, moral, religious terms , or otherwise objectionable and offensive to the rights of third parties, including and without limitation, the rights of privacy and protection of intellectual property;
2. that may violate and infringe any trademark, trade secret, copyright or of any person. The User can only contribute their own works, that is, originals. This means that the User cannot use images of celebrities, corporate products, texts or graphic representations that have been extracted from a particular Web Page without the written authorization of the owner. The user cannot create a "new" image or "new" slogan with elements that have been created by third parties;
  1. that constitutes a criminal or illegal infraction, that violates the rights of any person or any national or international law or regulation;
3. that involves the transfer of advertising or promotional elements that have not been requested or authorized;
4. whose information is false or that may cause errors;
5. or any content that contains computer viruses or any other computer code, files or programs generated to interrupt, destroy or limit the functionality of any software, hardware or telecommunications equipment;
Not to usurp the identity of any person or physical or legal entity, or misrepresent the User's relationship with a person or natural or legal entity;
Do not misuse the website or any of the services associated with our website, or accessible through it, nor put their security at risk.
Do not tamper with the non-public areas of the Website or attempt to access them. Any User who improperly accesses and does not have authorization and permission to these areas of the website, may be subject to legal action;
Not to transfer your Graphic Image user account to another person without the prior written authorization and notice of Graphic Image;
Do not copy, edit or grant rights or content of the website, services, tools, or the trademarks and copyrights of Graphic Image;
Do not capture or collect information about Users, such as email addresses, telephone numbers, etc., without their approval.

The User acknowledges that Graphic Image does not carry out any prior analysis of the content that the User sends us. By placing your order, you agree that Graphic Image may review your content to ensure compliance with the rules and regulations and the terms and conditions of this agreement. Graphic Image is not responsible for any content submitted to its website by any User, or any opinion or advice expressed therein. The Graphic Image team has the right to reject and/or withdraw, without any type of notice, content that violates the contract or, that we consider to be in any way objectionable. That is why the User of Graphic Image undertakes to assume all risks related to the use of all its content.

The User agrees to be responsible for the creation and compilation of its content and assumes that responsibility. The production of any product displaying Customer content does not indicate that we endorse the content referred to, nor that the content complies with all applicable laws, or that the User is free from any liability or damages arising from the use thereof.

The User accepts that Graphic Image may store or save the content, as well as publish it if it considers it legal and obligatory, or, if in the opinion of Graphic Image, such storage or disclosure is necessary.

El Usuario acepta que es responsable por todos los actos que realiza en su cuenta cliente. Graphic Image no asume responsabilidades y no podrá tampoco ser responsabilizada por el contenido cargado por el Usuario o por terceros. Esto se traduce en el impedimento de Graphic Image para asumir la responsabilidad o ser considerada responsable de los errores, difamaciones, calumnias, falsificaciones, obscenidades, pornografía o blasfemias que el Usuario u otras personas pueden encontrar. El Usuario se compromete a renunciar a todas las reclamaciones contra Graphic Image por pérdidas, daños o lesiones que estén relacionadas con las comunicaciones, contenidos o materiales que estén en el sitio Web. El Usuario también se compromete a indemnizar a Graphic Image por las reclamaciones y gastos (incluyendo honorarios razonables de abogados), basados o derivados de la violación, por el Usuario, de cualquiera de las disposiciones en este contrato.

1.2.1 Limited Use of Copyrighted Materials

It is important to reinforce that the client is solely responsible for the content that they enter, for the content that they create in the editor of products available on the Graphic Image website and for the content that they request to be used in the “design replica” services. ” and “custom design”. That is, the client secures the rights to images, graphics, fonts, text and other materials incorporated in the products. When entering a design, when using the product editor, trademarks, service marks or any other material protected by copyright of third parties in the products, except with the proper authorizations of the owners. The customer warrants that the products do not infringe any third party rights, including copyrights, trademarks, rights of publicity or privacy and that they do not defame any third party. You warrant that you have the necessary rights or authorizations to incorporate third party materials into your products, including third party materials available through a third party design service. The customer guarantees that he has all the authorizations, permissions and rights necessary to place an order through this website and authorizes Graphic Image to produce the products on his behalf. Customer grants Graphic Image the right to copy, modify, create derivative works, and vectorize any content entered by Customer for the purpose of fulfilling the order. In addition, the client guarantees that it has sufficient rights to allow Graphic Image to copy, modify, create derivative works and vectorize any uploaded content in order to fulfill the request.

1.3. Exclusive rights

The User accepts that the content found on the Graphic Image website, made by its advertisers or by third parties, is protected by trademarks, patents, copyrights, laws and other exclusive rights. The User does not have the right to use or distribute any content received through the Graphic Image website without the permission of the company or the owner of the content.

The Web site and any software made available to you or used in connection with the Graphic Image Web site contain proprietary and confidential information that is protected by copyright and other laws.

Subject to User's compliance with the terms and conditions of this agreement, Graphic Image grants User a non-exclusive, non-transferable license to use the software solely as necessary to use this Web site, and is based on User's commitment not to modify, rent, assign, loan, sell, distribute or create derivative works based on the Website or the Software, in whole or in part.

Graphic Image grants the User a non-exclusive and limited license to use the content and tools such as images and photographs of products, with the aim of promoting and disseminating the Website, for which it is necessary that the User always includes an adequate reference to the author of such content and a link to the Graphic Image website. We reserve the right to terminate this license at any time.

1.4. Copyright Policy

Graphic Image's differentiating features, product images and trademarks may not be used on any product or service that does not belong to the company, in a way that causes confusion or bewilderment among customers, or that in any way may discredit Graphic Image's reputation. Picture. All other trademarks not owned by Graphic Image and displayed on this website are the property of their respective owners, who may or may not be affiliated with Graphic Image, or in connection with Graphic Image, or sponsored or sponsored. by Graphic Image.

This website and all of its content is the property of Graphic Image, which owns or owns the respective copyrights from the parties that have granted Graphic Image permission to use such property.

It is expressly prohibited to retain, copy, distribute, disclose, or use the content, except as provided in these terms and conditions of use. Therefore, we reserve the right to add, delete, or modify part of the content at any time and without notice.

1.4.1. Intellectual Property Policy

The intellectual property rights that belong to Graphic Image are created when a certain idea becomes something tangible. This can be a brand, it can be a creation patent, or any other type of invention and can be purchased legally. Graphic Image respects the intellectual property rights of third parties. Graphic Image may terminate the accounts of Users who violate the copyright or other intellectual property rights of third parties.

If the User understands that their content has been copied in a way that represents a copyright and/or trademark violation, please notify Graphic Image, and provide the following information (“notice”):

An electronic or manual signature of the person authorized to act on behalf of the copyright/trademark owner;
A description of the copyrighted and/or trademarked work that has been allegedly infringed;
The address, telephone number and email address of the User;
A statement by the User that, in their good faith opinion, the use is not authorized by the copyright/trademark owner, its agent, or the law;
A statement from the User, affirming that the information included in the aforementioned notification is accurate and that the User is authorized to act on behalf of the owner of the copyright/trademark in question.

Even in this area and with adaptation to our Print on Demand (POD) service, it is company policy to terminate the privileges of any User who repeatedly violates copyright, and you can do this by immediately communicating to Graphic Image by the copyright holder or a legal representative. However, if the User believes that their work has been copied, published or used in a book in a way that constitutes copyright infringement, they must provide the information that is in our copyright policy to Graphic Image.

This procedure is intended exclusively to notify Graphic Image of the existence of any infringement of the User's copyright or trademark. You can contact us at the address: negocios@graphicimage.com.mx.

Security

At Graphic Image we offer several physical, electronic and procedural security measures in order to protect your privacy and also preserve your data and personal information.

2.1. User account, password and security

Every time you create an account on our website (Graphic Image), you will be asked to choose a password to ensure the protection of your personal data and you will also be asked to enter an email address.

The User will be solely responsible for maintaining the confidentiality of their password and user account, and also for all acts carried out through the use of the password or user account. If you want to change your password, you can do it as many times as you want by following the instructions in your personal area.

The User agrees to:

Disclose to us any unauthorized use of the user account or any other breach of security that you verify as such;
Certify the closure of your account at the end of each session.

Graphic Image cannot be held responsible for losses or damages caused by the breach of this clause by the User.

2.2.Privacy Policy

At Graphic Image we respect the privacy and intimacy of users and we are aware of how important it is to be able to count on them. Therefore, we want to thank you for the trust placed in us. With this in mind, we have created the privacy protection policy to ensure and confirm to the User what information we collect and how we use it and it is also applicable to all our clients and visitors, whether current or previous. Therefore, by visiting and/or using our website, you implicitly accept the privacy protection policy.

In this policy you can see explained all the conditions in which the personal information, which you have provided us, is treated. If you are a visitor, the information requested will be treated in accordance with the privacy policy that we have in our company and will not be shared with third parties, except in the cases provided for in this same privacy policy.

By accessing our website, the User accepts the storage, dissemination and use of their data in accordance with the provisions of this privacy protection policy and accepts its terms and conditions.

This privacy policy does not apply to your personal information when it becomes visible to others due to the provision of personal information that is published when using certain features that our website offers, such as posting a comment or message on the website. So if the User's comment or message contains personal data and is published by him on a page that is accessible to the public, his data may be recorded by others and, as a result, the User may receive unsolicited messages from third parties. .The content or data that the User uploads to our website and that is visible to others is not considered personal data subject to this privacy protection policy, and is subject to the privacy policies of third parties. The user should always be careful when posting this data.

Graphic Image can improve and modify this privacy protection policy by disclosing the corrected version on its website. It is recommended that Users see the new version of the privacy protection policy periodically, in order to publicize the changes.

2.2.1. User data protection

When the User makes a request or accesses the information of his client account, we have security measures that are accepted to protect all the data that we collect about the Users.

It should be noted that the user data in your Graphic Image account is protected by a password, so that this can ensure your privacy and security. The User must take measures in order to protect the confidentiality of the password that he chooses to prevent unauthorized access to his password and to his computer.

The User can choose not to provide all the information that is requested by Graphic Image, but this may result in the disabling of certain features of our website, to which only users who have provided all their information have access and that is necessary for that:

Register as a member;
Participate in a contest, promotion, survey or sweepstakes;
Submit a question;
Carry out other operations on our website.

Graphic Image takes the protection of the User's privacy very seriously, but does not promise, nor should the User expect, that their personal data or their private messages will always be kept private. Although Graphic Image has taken precautions that meet industry standards to protect User's personal data, it cannot guarantee 100% security.

2.2.2. Use of User data

We collect the User's personal information to:

That the user can enjoy the features and functionalities of the website;
Fulfill all orders for products and services made by the User;
Pay the returns obtained with our company, Graphic Image (commissioning model);
Communicate with the User to inform him about the status of his orders and about other requests for information about our products and services;
Send information about our products and services;
Graphic Image internal business purposes, such as data analysis, audits, etc.;
Help create more relevant content;
Inform the User about the results of sweepstakes, contests and other promotions.

At Graphic Image we communicate with the client via email to be able to send him warning messages or simply to notify him about his order.

When the User buys a product from us on the web, the company can use their email or other personal data to send advertising messages and notifications. You may unsubscribe from our communications by clicking the unsubscribe link in the footer of all emails sent by Graphic Image.

If the User of our Graphic Image website sends a product to a friend or recommends a friend to our website or promotions, we will use your email to send the message that the User has requested. The User's friend's email will be used only for this purpose, unless otherwise permitted.

In order to understand how users use the site and to improve our products, we will use non-personally identifiable data to monitor the use and performance of the website.

2.2.3.Disclosure to third parties of the data collected

As a general rule, we do not share Users' personal data with other people or companies that are not affiliated without the User's prior approval. However, if we provide data to agents and service providers for specific purposes, such as:

The fulfillment of orders and the processing of credit card transactions;
The offer of certain products and services;
The provision of customer support services;
The management of information on our behalf;
The improvement of the characteristics and functionalities of the website.

In these cases, we require that these people agree to use the data only for the purposes for which it is provided and in accordance with our privacy protection policy. Our partners are required to abide by Graphic Image's privacy policy.

If the User registers in any promotion or sweepstakes or a service that we provide in conjunction with a third party, we may provide data, provided that the user duly authorizes it.

Graphic Image provides its vendors with the name and city/province/country of residence of customers who have purchased products from that vendor. Graphic Image may also disclose User data (including User's name, address, telephone number, and account activity) to the extent that such disclosure is necessary to:

Comply with the law;
Comply with mandates, court orders, investigations by authorities or other judicial acts;
Enforce the terms of any of our user or license agreements;
Investigate or respond to reports of fraud, intellectual property infringement, or other illegal activities;
Conduct investigations of fraud or similar allegations;
Protect the rights, property, or safety of Graphic Image and our Users or third parties;
Protect Graphic Image operations;
Allow Graphic Image to activate the available means of protection or limit the damages that the company may suffer.

The User may have access to third-party websites directly from our website. However, this privacy protection policy does not apply when the User accesses other web pages. Graphic Image cannot control how others use the personal data that the User discloses to it, so the User must carefully read the privacy protection policy of the website before using it or disclosing its personal data to the corresponding provider.

2.2.4.Rectify, delete and update the User's data

Most of the User's data can be modified whenever the user so wishes in the section of the web page created for that purpose.

If the User has doubts about the type of data that is requested or wants to obtain a copy of this data, they must contact us through the email negocios@graphicimage.com.mx. After receiving all the identity documents of the User, we will provide the data and the User may request the deletion or alteration of all or any of the data.

Unless otherwise stated, Graphic Image's current privacy protection policy applies to all information we have about you and your account.

2.2.5. Spam

¿Qué es un SPAM?

USpam means an unsolicited, bulk or indiscriminate message that is normally sent in a business environment. It should be noted that Graphic Image has a zero tolerance spam policy.

Automatic spam filter

Graphic Image's automated messaging systems review all e-mails and messages they receive and filter all messages that can be identified as spam.

Spam filter issues

No message filtering system is 100% accurate, over time legitimate messages can be filtered through the system.

If you believe this is the case with messages you send, please send your message with a different subject line.

If you want to reduce the risk of your message being filtered by spam send it in plain text (eg HTML), removing any attachments and ensuring your message is checked for malware before it is sent.

Spam

Graphic Image provides a tool that allows its users to send emails and private messages. Users must not use tools to send unassociated, bulk or indiscriminate messages or even commercial purposes. All terms and conditions on the use of this tool are present in this document.

Receiving Spam from Graphic Image

In the event that you receive a message from Graphic Image sent by our system that you believe to be spam, please contact us using the details below so that the situation can be resolved.

Changes to the anti-spam policy

If there are changes in the anti-spam policy, Graphic Image must update the new version on this website at any time.

If you have any questions about our anti-spam policy, please contact us using the details below.

2.3.Information collected

In this section of our privacy policy, Graphic Image describes the type of information that is stored by us. All users have the right not to provide information, despite the fact that, by not providing this, they may incur limitations of use in some of the applications on our website, which have already been mentioned in the point "User data protection". ” of our privacy protection policy.

Information that is automatically collected by Graphic Image:

Whenever you visit our website, we automatically store information related to your transactions and use of the website. For example, we automatically collect your IP address, but only and exclusively for our internal business use so that we can identify problems with our server and website.

We will also store data related to your activity on our website, such as the type of browser you use and the frequency of your clicks (clickstream).

In the event that the User is a registered customer of Graphic Image or in the event that the customer uses the product editor, these data will be stored automatically, and will be added to their personal information.

The purpose of storing this information is the need to carry out internal surveys to find out the interests and preferences of our users, in order to understand their needs and priorities, in order to improve our services. We may also use this information to communicate news about the platform, promotions, discounts and everything that is considered of interest to the client.

Information that is provided automatically by the User:

The user can provide their personal data when:

Register for an account on Graphic Image;
Use our product editor;
Order products or have gift vouchers;
Request customer services or make other types of communication;
Participate in sweepstakes or contests;
Sign up for or receive special offers;
Sign up to receive newsletters, email alerts and special offers;
Take surveys;
Fill out Graphic Image Representative Agreement;
Fill out our brochures to attract new customers;
Other situations in which Users freely and spontaneously provide their personal data to Graphic Image.

The data may include personal name, company name, email, telephone number, website, billing address, shipping address and credit card number, or any other information provided in the registration form or in the product publisher. The User can also provide us with this data about other people, including their emails and telephone numbers, if what they intend is to send a product to a friend, refer them to our website or for our promotions or buy a product by entering the data of a dude.

Information about your transactions in Graphic Image:

We also collect information about your orders and your purchase and payment history.

Use and sharing of information:

Graphic Image uses the information collected about the user to maintain, improve the management of its website, carry out its commercial activity, provide products and services that the User requests, manage the User's account, provide information about products and services that may be of interest to you, personalizing your online experience.

To carry out certain functions of our business, such as shipping orders, we use other companies that perform services on our behalf. Therefore, it is possible that Graphic Image needs to reveal some of the User's personal data to these companies, in order to guarantee the efficiency of the entire process.

In addition, we may share information we collect with other companies with whom we do business. It is still possible to disclose some personal information on other occasions, as long as it is required or permitted by law.

2.4. Cookies and similar files

Our website uses cookies and other similar files to improve the quality of our website and the services offered to the User. A cookie is a small text file that a web page sends to the User's computer, allowing the web page to store information that specifically identifies each of our users.

With the transfer of these cookies, Graphic Image gives the User a unique customer code and a history locator. Graphic Image cookies do not collect or store personally identifiable data. In the opposite sense, the cookie stores a "token" that specifically identifies a User at a given moment. The "token" is added to the User's information stored in our secure databases. The cookie helps us remember your past activities by saving your account data, allowing us to present certain elements that are on our website and special offers based on your interests and preferences.

The User can delete cookies and configure their browser to reject all cookies or to receive a message whenever a cookie is sent. If the User configures his browser, he may lose access to some features of our website and will lose the opportunity to benefit from all the features of our site.

This privacy protection policy covers the use of cookies and similar files by Graphic Image but does not cover the use of cookies and similar files by other companies or websites, even if they are linked to our page. Graphic Image has no control over the cookies and action codes used by other firms. Graphic Image also does not receive personal information collected by these companies when they use action codes and cookies, nor does it share personal information with these companies that can identify the User, such as their name, telephone number or address, with the exception of the cases already set forth in this privacy protection policy.

III. Garantees Graphic Image

3.1. Cancellation of the contract with Graphic Image

You agree that Graphic Image may, at its sole discretion, terminate this Agreement, including, without limitation, canceling your password, your account (or any part thereof) or your use of the Website. You also agree that, with or without justification, Graphic Image may remove and delete any content that the User has contributed to our website.

Graphic Image may also, in its sole discretion and at any time, discontinue the Website, or any part thereof, with or without notice. You acknowledge and agree that any termination of your access to the Website under any provision of this Agreement may be effected without notice, and you acknowledge and agree that Graphic Image may, effective immediately, deactivate or delete your account and all files and related information found in your account and/or prohibit any further access to such files on our site.

Jointly, User agrees that Graphic Image shall not be liable to User or any third party for terminating Customer's access to the Website. If the User has any objection to the terms and conditions of the contract or, if he is in any way dissatisfied with the website, the only thing he can do is immediately terminate the use of the Website and / or request the cancellation of his account. For this, the User must send an email with the request to negocios@graphicimage.com.mx.

Termination of this agreement does not affect the respective rights and obligations of the parties (including, without limitation, payment obligations) arising prior to the date of termination

.3.2. Compensation

The User agrees to defend, indemnify and hold Graphic Image harmless from all lawsuits, losses, liabilities, costs and expenses, including and without limitation, reasonable attorney and expert fees and, even, expenses resulting from litigation that arising from or based on:

Content that the User sends, publishes or transmits through the Website;
The use of the web by the User;
The User's connection to the website;
Breach of the contract by the User;
The violation of third party rights by the User.

3.3. Warranty Disclaimer

The User's risk of using this website will be assumed exclusively by him. This website and the information, services, products, programs and materials available on it are provided on an "as is" and "as available" basis.

The website and all its content is conceived without any type of guarantees, either express or implied, including but not limited to, the guarantees of merchantability and fitness for a particular use or of any violation of rights. In this context, they include:

All warranties of title or implied warranties of merchantability, fitness for a particular design, and non-infringement of intellectual property rights, without limitation;

Graphic Image does not issue any type of guarantee:

That the web page or its contents will meet the needs of the User;
That the Website or the Service will be continuous, timely, secure or error-free;
That the quality of the products, services, information or other material purchased or obtained by the User through our website will match their expectations;
That existing defects will be corrected;
Regarding the unauthorized access or use of our servers, insurance and/or the personal and/or financial information stored therein;
As to any bugs, viruses or the like that may be transmitted by or through our services or any third party;
It is possible that references and links to products or services of independent companies may appear on the website. Such references and links are provided without guarantees of any kind, either express or implied.

The User accepts that Graphic Image will not have any responsibility for the damages suffered by the User in connection with the website or any content on the site. The User expressly accepts that the risk of using this website, including all its content, data or software distributed by the website or downloaded or accessed there, or through it, will be assumed entirely by the User. The User understands and accepts that he assumes all responsibility for any damage caused.

3.4. Limitation of liability

Neither Graphic Image nor its officers, employees, administrators, agents, suppliers or any other part of the creation, production, transmission or distribution of the Graphic Image services (or related services) will be in any type of circumstance, including and without limitation in the case of their own negligence, considered responsible for direct or indirect losses or damages. The foregoing includes, without limitation, indemnities for lost profits, accounts, use, data, or other intangible losses (even if Graphic Image has been advised of the possibility of such indemnification obligations) as a result of:

From the use or inability to use the website;
The cost of purchasing goods and services to replace the goods, data, information or services purchased or obtained, or messages received or even transactions made through the website or the same;
From unauthorized access to the transmissions or data of the User, or the modification of said transmissions or data;
From statements or conduct of third parties on the website or, Of any other matter that you say regarding the website.

The User expressly acknowledges that Graphic Image will not be responsible for defamatory, offensive or illegal content or conduct of any third party and that the risk of injury or damage as a result of such conduct will be fully assumed by the User.

3.5. Satisfaction Guarantee

Graphic Image guarantees that its products and services are of quality. In the event that you are not 100% satisfied with your purchase, please contact Graphic Image and follow our return policy.

Graphic Image takes its commitment to customer satisfaction very seriously. However, there are certain situations that are beyond our control and therefore not covered by this satisfaction guarantee. Please note that we cannot be held responsible for:

Spelling, punctuation, or grammatical errors made by the customer;
Low quality or low resolution of uploaded images;
design errors introduced by the customer in the process of creating the product;
design errors introduced by the customer in the process of creating the product;
Incorrect choice of options such as: finish, quantity or type of product;
Defects in the products, discovered after they have been delivered to the customer;
Indication of incorrect address by the client.

We recommend that you thoroughly review your designs and correct any errors before placing your order. In order to continue to have the lowest prices and offer its customers these types of great deals and discounts, Graphic Image does not test the documents created by its customers after they have been requested by the User.

The reimbursement of the money to the client obliges the total return of the product by the client. At the time we receive it, our financial department will refund the value of the payment.

3.6. Campañas promocionales

It is not possible to accumulate promotional campaigns in force, the discount attributed is the highest.

The abusive use of the website aimed at obtaining undue economic benefits by the user (promotions, discounts or others) constitutes a crime of fraud, legitimizing Graphic Image the cancellation of the user account, cancel any economic benefit or of another type that the user has accessed illegally, sue the user criminally or civilly and demand compensation for property and moral damages.

Promotional offers or disclosed campaigns are valid only for the time they are displayed on the website, Graphic Image reserves the right to cancel promotional actions or campaigns or suspend them for as long as it deems necessary, without prior notice to the Client.

The cashback campaigns in your Graphic Image account are focused on paying back a certain advertised percentage and cover all products as well as the custom logo service. The terms and conditions of each campaign indicate the validity of the credits granted.

Conditions of sale - Shipping Policy and Returns

4.1. Cancellation of the order

When a purchase process is complete, the products can no longer be modified or the order cancelled. Due to the fact that we deal with 100% personalized products and with the aim of guaranteeing delivery in a short period of time, orders continue immediately for production, making changes or cancellations impossible.

However, Graphic Image reserves the right to cancel a free or promotional product order if there is any false or questionable identifying element (name, email, billing address, shipping address, telephone number, of the User's payment card).

4.2. Returns

Graphic Image is committed to fully reprinting your order just as you previewed it in the editor, safeguarding against minor variations in color that are characteristic of offset printing, spelling errors, content errors or others whose responsibility is the user.

Graphic Image strives to ensure 100% customer satisfaction. However, in case of damage or defect of the order, we undertake to reproduce it in a short space of time, without any additional cost to the customer or, alternatively, to return the monetary value that the customer paid at the time of the order. In that case, the customer must send an email with the order to Negocios@graphicimage.com.mx, within 14 days after receiving their product. In this case, you must attach a digital image of the product. In this way, the refund of your order can be made when we receive your contact. Graphic Image assures you that the total money used for the purchase of the product, including shipping costs, will be returned to you within a maximum period of 30 days after your contact.

4.3. Prices

The prices of the products are clearly described on the website and are in Pesos. Prices and products may change at the discretion of the company. Graphic Image may occasionally offer promotional discounts. The User must accept the conditions of the promotion to obtain the discount and agrees not to use more than one discount per item, unless such use is expressly permitted by Graphic Image.

4.4. Shipment

Title and risk of loss for all products ordered by you first passes to the shipping carrier and then passes to you when you sign receipt of your order. Graphic Image's shipping and return policy binds customer purchases, meaning Graphic Image reserves the right to cancel any product order for any reason, including orders that may violate the intellectual property rights of third parties. , notifying the buyer of the cancellation of the order.

4.5. Shipping costs

The shipping cost is FREE for the customer.

4.6. Payment

Payments can be made by Credit Card, Debit Card or Paypal. The price of any product will be the one that is presented to you on the date and time in which you placed the order. In addition, the User must be sure that all the information provided at the time the order was placed is correct and also that the credit/debit card that they are going to use has sufficient funds to cover the cost of their order. order. Graphic Image reserves the right to obtain credit/debit card validation prior to processing any order. The contract is only valid when the amount has been received and confirmed by Graphic Image. We reserve the right to refuse any order placed by the User.

We assure you that the entire payment process is carried out in complete safety.

4.7. Return/Reshipment

If your order arrives damaged or has defects, what you must do is return it to Graphic Image within 30 days. If the User does not meet the deadline mentioned, Graphic Image reserves the right to charge the shipping of the new order.

4.8.Correction of errors and inaccuracies

Graphic Image reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time without notice (even after the User has placed his order). Please note that these types of errors, inaccuracies or omissions may be related to the description, prices and / or availability of products. Graphic Image also reserves the right to limit the quantities of products (even after the User has submitted their request) for any reason, including without limitation, if the product violates any of the terms of this agreement.

If a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information we have received from partners about a product, Graphic Image reserves the right to void or cancel orders for products listed at the incorrect price.

Graphic Image has the right to refuse or cancel such orders even if they have already been confirmed and charged to the customer. If the purchase has already been charged to the User and his request is cancelled, Graphic Image will immediately issue a credit note to the User's credit card account or refund the amount, in the same way in which the purchase was made. . If Graphic Image has overcharged for any product, the User will be reimbursed for the difference between the amount that has been charged and the correct price of the product in question.

4.9. Billing

EThe client will receive his invoice through his email account, once the payment has been received and confirmed by Graphic Image.

Current law

The seller of the products and services offered and sold on this website is Graphic Image, S. de R.L. de C.V., a company duly established under the current laws of Mexico, whose headquarters are located in Baja California.

All issues related to the protection, violation or illegal use of copyrighted materials must be addressed and resolved based on the laws that protect copyright in Mexico. All other issues related to access or use of this website must be resolved based on Mexican law. Any action or legal proceeding concerning the result of access or use of this website must be brought in Mexico. As a User of this site, you agree to submit to the jurisdiction of the courts of Mexico and accept that the Mexican jurisdiction is appropriate for such legal action or proceeding. The User assures that he will not claim the Mexican courts as inappropriate forums to resolve any legal action or proceeding involving Graphic Image.

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